It's the Little Things that Make a Big Difference

It's the little things that make a big difference in anything, but especially in customer service. Regardless who your customers are. They may be clients, they may be associates, they may be friends. People remember the little things.

I picked up a printing order on Wednesday. I consider both the owner of the company and one of her employees my friend. Friends, none the less, when I went into the shop to pick up the order, the owner immediately unwrapped one of the newly printed booklets and handed it to me so I could look, feel, touch and ooh and aaah. She knows that a customer is a customer and you treat any and all customers well. She could have easily chatted with me; had the boxes carried out to my car; and sent me on my way, invoice in hand. I wouldn't have thought anything about it. Nor would I have been compelled to write about it.

It's the little things that make a big difference. What little things are you doing for your clients, customers or even your friends?