Acknowledgement

It's interesting how one encounter gets the creative juices flowing about a particular action that serves many purposes, yet is not made often enough. Today the action, or lack of it, that got my juices flowing is acknowledgement. A very simple act, yes, but the results can be monumental.

According to surveys on motivation and what motivates people, almost more than anything else, employees want acknowledgement. Nothing big, just acknowledgement of their presence. From a smile to a pleasant "good morning." From a minor award to friendly eye contact, all are appreciated and go a long way in building loyalty and making work worthwhile.

The encounter that made me thinking about this today was not in an office or a typical workplace. It was in a coffee shop a.k.a. a bakery. Maybe it was the time of day - 10 AM, late for the breakfast crowd, early for the lunch rush. Or maybe not. I approached one cash register. The employee behind it was busy entering a vast amount of numbers into the register. It must have been the national debt. I stood there for what seemed like eons. Finally, a person with the persona of a manager came up and said, "I'll take care of you over there" and pointed to the other end of the counter. I made my way through the bakery around tables and barricades as he had directed. Again, I stood in place. An employee was at one of the two registers inputting numbers, greater than the national debt this time. Soon another employee, not the manager, walked up to the second register and started doing something that looked as if it must be terribly important.

All I wanted to do is pay for my iced tea. No, actually I wanted acknowledgement. Acknowledgement of the fact that I was there as a customer and ready to do business. All it would have taken was a little eye contact, a twitch of the lips into a brief smile. Or maybe a short sentence such as, "I'll be right with you."

It's so simple. Maybe that's it! It's too simple so it must not be important. Whether you interact with clients, family, colleagues, customers or friends, a little acknowledgement goes a long way. And it is so simple any one can do it.

Influence

There's something thought-provoking about getting back to your blog to discover a year has passed since the last post. The shocker is that it seems like only yesterday. This discovery raises awareness about all that has happened over the past 365 days.

Of note for me, is that the word influence is currently being used synonymously with leadership - true leadership. Suddenly influence is the word used by many different organizations in their themes, promotions and is considered a characteristic of great value and importance.

We influence in many ways. Through financial, political and position power for sure, but more importantly, we influence others because of who we are and how we, well, 'er, how we influence people.

Mentoring is an obvious way to influence another. Being in a leadership position allows us the freedom to influence. We influence through our actions. We influence because we have or do something others want to have or do or we have a skill or talent others want to learn.

Influence is not to be taken lightly. It is something that can be used both positively or negatively. Whether you have it because of position, personality, or persuasion, along with it comes responsibility. Everyone has influence to one degree or another. How it is used is a mark of character. Take a moment on this day and decide how and when you do, and will, use your influence.